User Policy
Introduction
Welcome to Mia Day websites and mobile properties located at mia.day and applicable country top level domains (including sub-domains associated with them), related software applications (sometimes referred to as “apps”), data, SMS, APIs, email, chat and telephone correspondence, buttons, widgets and ads (collectively, all of these items shall be referred to herein as the “Services” or “Websites”).
The Services are offered to you conditioned upon your acceptance of the terms, conditions, and notices set forth below (collectively, this “Agreement”). By accessing or using the Services, you agree to be bound by this Agreement and represent that you have read and understood its terms. Please read this Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, you are not authorised to use the Services. If you have a Mia account and wish to terminate this Agreement, you can do so at any time by closing your account and no longer accessing or using the Services.
If you have a Mia Day account and wish to terminate this Agreement, you can do so at any time by closing your account and no longer accessing or using the Services. Such account closure can be initiated in the “Settings” section of the Services, may take certain time to process, and shall imply the permanent removal of your profile, preferences, saved Content, and activity history (although the Content you shared publicly may remain visible). We may retain certain account data as required by the applicable laws and regulations (e.g., for fraud prevention, tax or legal obligations), as well as for internal security, dispute resolution, or enforcement of the agreements; in all such cases, data retention will be limited to the minimum duration and scope necessary.
Any information, text, links, graphics, photos, audio, videos, data, code or other materials or arrangements of materials that you can view on, access or otherwise interact with through the Services shall be referred to as “Content”.
The terms “we”, “us”, “our” and “Mia Day” refer to Complete Fun Limited, a limited liability company incorporated under the Cyprus laws (“Mia Day”). The Services refer to those provided by Mia Day or our corporate affiliates (Mia Day and such entities, when one or more are referred to, shall be collectively defined as the “Mia Day Companies”).
The term “you” refers to the individual, company, business organization, or other legal entity using the Services and/or contributing Content to them (“Customer“).
The Services are provided solely to:
- Assist Customers in searching, planning and booking leisure activities;
- Assist businesses in engaging with Customers, by way of free and/or paid‑for services offered by or through Mia.
We may change or otherwise modify this Agreement in the future in accordance with the terms and conditions herein, and you understand and agree that your continued access of the Services after such changes signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to this Agreement at the bottom of this Agreement, and any revisions will take effect upon posting. Be sure to return to this Agreement periodically to review the most current version of this Agreement.
Use of Services
As a condition of your use of the Services, you warrant that:
- All information supplied by via the Services to Mia Day is true, accurate, current and complete;
- You will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you;
- You are 13 years of age or older; and
- You possess the legal authority to enter into this Agreement and to use the Services in accordance with all terms and conditions herein.
We retain the right at our sole discretion to deny anyone access to the Services, at any time and for any reason, including, but not limited to, for violation of this Agreement. By using the Services, including any products or services that facilitate the sharing of Content to or from third party sites, you understand that you are solely responsible for any information that you share
with Mia Day. You may access the Services solely as intended through the provided functionality of the Services and as permitted under this Agreement.
Copying, transmission, reproduction, replication, posting or redistribution of Content or any portion thereof and/or the Services more generally is strictly prohibited without the prior written permission of Mia Day
In order to access certain features of the Services, you may need to create an account. When you create an account, you must provide complete and accurate information. You are solely responsible for the activity that occurs on your account, including your interaction and communication with others, and you must safeguard your account. Towards this end, you agree to keep your contact information up to date.
If you are creating an account for commercial purposes and are accepting this Agreement on behalf of a company, organisation, or other legal entity, you represent and warrant that you are authorised to do so and have the authority to bind such entity to this Agreement, in which case the words “you” and “your” as used in this Agreement shall refer to such entity and the individual acting on behalf of the company shall be referred to as a “Business Representative”.
Through your use of the Services you may encounter links to third party sites and apps or be able to interact with third party sites and apps. This may include the ability to share Content from the Services, including your Content, with such third party sites and apps. Please be aware that third party sites and apps may publicly display such shared Content. Such third parties may charge a fee for use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. Where Mia Day provides details of fees or charges for such third party content or services, such information is provided for convenience and information purposes only. Any interactions with third party sites and apps are at your own risk. You expressly acknowledge and agree that Mia Day is in no way responsible or liable for any such third party sites or apps.
Some Content you see or otherwise access on or through the Services is used for commercial purposes. You agree and understand that Mia Day may place advertising and promotions on the Services alongside, near, adjacent, or otherwise in close proximity to your Content (including, for video or other dynamic content, before, during or after its presentation), as well as the Content of others.
Mia Day may, from time to time, decide to change, update or discontinue certain products and features of the Services. You agree and understand that Mia Day has no obligation to store or maintain your Content or other information you provide, except to the extent required by applicable law.
We also offer other services that may be governed by additional terms or agreements. If you use any other such services, the additional terms will be made available and will become part of this Agreement, except where such additional terms expressly exclude or otherwise supersede this Agreement. For example, if you use or purchase such additional services for commercial or business purposes, you must agree to the applicable additional terms. To the extent any other terms conflict with the terms and conditions of this Agreement, the additional terms shall govern to the extent of the conflict with respect to those specific services.
Prohibited activities
The Content and information available on and through the Services (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such Content and information, is proprietary to Mia Day or licensed to Mi Daya by third parties. For all Content other than your Content, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Services. Additionally, you agree not to:
- Use the Services or Content for any commercial purpose, outside the scope of those commercial purposes explicitly permitted under this Agreement and related guidelines as made available by Mia Day;
- Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any Content of the Services, including but not limited to, user profiles and photos, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this Agreement or without our express written permission;
- Violate the restrictions in any robot exclusion headers on the Services or bypass or circumvent other measures employed to prevent or limit access to the Services;
- Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- Deep-link to any portion of the Services for any purpose without our express written permission;
- "Frame", "mirror" or otherwise incorporate any part of the Services into any other websites or service without our prior written authorisation;
- Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Mia Day in connection with the Services;
- Circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content; or
- Download any Content unless it’s expressly made available for download by Mia Day.
Privacy notice
This Privacy Notice is to inform you, as a user of the Mia Day app and/or related website www.mia.day (further the “App” and the “Website” respectively, together “we/us”, the “Product”), on the processing of your personal data in connection with the use of the Product.
When we say “personal data” or “personal information”, we are referring to information related to you. Such information is not limited to what directly identifies you, such as your name. In fact, you own and have legal rights to anything that speaks of you: the data you enter about yourself, your aim for using the Product, even the way you use the Product itself. To avoid legalese, we can also use “your data” or “your information” in the same meaning.
This notice is meant to provide you with all relevant information to make an informed choice to use the Product. It also serves to inform you of your rights and how you can exercise them. Contact us if you have any questions or concerns.
For processing activities that are likely to result in a high risk to individuals (for example, systematic tracking, profiling, the use of precise location, or processing children’s information), we conduct a Data Protection Impact Assessment (DPIA) and implement measures reflecting privacy‑by‑design and privacy‑by‑default principles (GDPR Art. 25).
You may exercise the following rights under GDPR Articles 15–21: access, rectification, erasure, restriction, portability, and objection to processing. We respond without undue delay and, in any event, within one month of receiving a verifiable request. Where requests are complex or numerous, we may extend by up to two additional months and will inform you of the extension.
Although the App Store age rating for the Product is 4+ (content rating), the Product is legally intended for users who are at least 16 years old. Users under 16 may use the Product only through a parent or legal guardian who creates and manages the account on their behalf. .
This Notice was written in English. to the extent a translated version of the Notice conflicts with the English version, the English version prevails.
1. Who We Are
The controller responsible for processing with regard to the Product is COMPLETE FUN LTD, a company incorporated in Cyprus under company No. HE 471160, with its registered address at Stasandrou, 7, Eleniko Building, 2nd floor, Flat/Office 102, 1060, Nicosia, Cyprus.
2. Contact Us
Should you have any general questions about this Privacy Notice, the use of your data by us, or if you want to assert your data protection rights, please use [email protected] to contact us.
We implement appropriate technical and organizational measures consistent with GDPR Article 32, including encryption in transit and at rest, least‑privilege access controls, logging and monitoring, secure software development practices, periodic vulnerability testing, and a documented incident response procedure.
Please note that in some cases, for your safety and when we have reasonable concerns about the authenticity of a request, we may need to authenticate you before proceeding with your request.
3. Your Privacy Rights and How to Exercise Them
You are entitled to data-related rights as described below. You may assert them directly via the App (to the extent possible) or via the contact options.
Please note that these rights are based on European laws, namely the General Data Protection Regulation (the “GDPR”). Depending on your country of residence, those rights may have different interpretations. Should you wish to assert your country-specific rights, kindly let us know, and we will review your case individually.
All employees and contractors with access to personal data are subject to confidentiality agreements and regular data-protection training.
We maintain internal records of processing activities as required under Article 30 GDPR.
In the event of a personal data breach likely to result in a risk to individuals, we will notify the competent supervisory authority without undue delay and, where required, affected users.
Right to access
You may ask to confirm whether we process your data and if so, to provide you with the scope of such processing and a copy of the data concerning you stored by us.
We apply the storage limitation principle (GDPR Art. 5(1)(e)). Personal data is retained only for as long as necessary for the purposes described in this Privacy Notice and then securely deleted or irreversibly anonymized according to our retention schedule. Children’s data collected with parental consent is retained only for as long as needed to fulfill the specific request and then deleted.
Right to rectification
You have the right to request correction of inaccurate or outdated personal data concerning you and the completion of incomplete data. We try to allow you to correct/add data through the Product’s settings to the extent possible, e.g. you can log in to your user profile and correct, amend, or delete information about yourself. We will also inform third parties to whom we transferred your data in the event of rectification of your data.
When personal data is transferred to countries without an adequacy decision, we use appropriate safeguards such as the Standard Contractual Clauses and perform a transfer impact assessment (TIA). We also apply additional technical and organizational measures where appropriate.
Right to erasure (Right to be forgotten)
Where we process health, fitness, or wellness information, we do so only on the basis of the user’s explicit consent under Article 9(2)(a) GDPR. You may withdraw this consent at any time in the app settings or by contacting us; upon withdrawal we cease processing and erase the related data unless retention is required by law.
You may request the erasure of your personal data stored by us. Please note, however, that the right to erasure is not absolute and shall be fulfilled by us only provided specific legal requirements are met. You may request data erasure only if:
- your personal data is no longer necessary for the purposes for which it was initially collected,
- you have withdrawn your consent to personal data processing, and the consent was the sole legal basis for the processing,
- you have successfully objected to the processing based on a balancing of interests relating to your particular situation,
- your personal data has been unlawfully processed,
- your personal data has to be erased for compliance with a legal obligation, or
- you are an underage person and used our Product by mistake.
Further, your right to erasure is subject to restrictions. For example, we are not under obligation or even allowed to delete data that we are still obligated to retain due to statutory retention periods. Similarly, data that we need for the establishment, exercise, or defense of legal claims is excluded from your right to erasure.
If we have transferred personal data to third parties, we will either initiate the deletion of your data from such third parties or inform them about the erasure, insofar as required by applicable law.
In order to avoid any unnecessary legalese and keeping in mind the general use of such words, we will interpret all user requests asking us to “delete my data” as requests for erasure of data under Article 17 GDPR.
Right to restriction of processing
You have the right to request, under certain conditions, restriction of processing (i.e. the marking of stored personal data to restrict its future use). The requirements for restriction of processing are as follows:
- The accuracy of your personal data is contested, and we must verify the accuracy of your data;
- The processing is unlawful but you do not want your personal data to be erased, and instead you request restriction of use of your personal data;
- We no longer need your personal data for the purposes of processing, but you need the data for the establishment, exercise, or defense of legal claims;
- You have objected to data processing, and we are verifying whether our legitimate interests override yours.
Right to objection
You have the right to object to the processing of your personal data in whole or in part at any time, and in any form, in the event that our processing is based on a legitimate interest (balancing of interests). In order to process your objection, we kindly request you to refer to your particular situation as to why you believe that your rights and freedoms are at a particular risk (see Article 21 of GDPR for more details).
Please note that the right to objection is not absolute, and we will stop the processing of your data only provided we cannot demonstrate compelling legitimate grounds for processing.
Where the processing you object against concerns direct marketing purposes, we will stop any processing once we receive an objection from you. A common example of how you can exercise an objection to marketing communications is pressing the “unsubscribe” button in emails.
Right to data portability
You have the right to receive the data you provided to us in a commonly used and machine-readable format to transfer that data to another controller without our interference, in accordance with the applicable laws and regulations.
To the extent possible, we will allow you to export data for further use directly via the App. You may also ask us to assist you with moving your data where it is technically feasible. Please note that this option relates only to data processed based on the performance of our contract with you or based on your consent. For more information about the contract and consent, please refer to Section 5 below.
Right to withdraw consent
If you provide consent to the processing of your personal data, you can withdraw it at any time. Consent withdrawal does not have a retroactive effect, meaning that any processing which occurred before the withdrawal shall not be affected.
Right to lodge a complaint
You can lodge a complaint with the data protection authority at any time if you believe that your data has been processed unlawfully. Here is the contact information for the Cypriot supervisory data protection authority:
Office address: Kypranoros 15, Nicosia 1061, Cyprus; Postal address P.O.Box 23378, 1682 Nicosia, Cyprus; Email: [email protected]
3.1. California Privacy Rights (CCPA/CPRA)
Our Product is not directed to residents of California, and we do not conduct targeted activities there. We do not sell or share personal data as defined under the CCPA.
However, if you are a California resident using our Product, you may exercise your rights under the California Consumer Privacy Act (CCPA/CPRA) by contacting us at [email protected].
4. Personal Data We Collect
Your user journey may vary depending on whether it is the App or the Website (or both) you have chosen to use. We process data:
- You directly provide to us (for example, when you choose your areas for improvement or send us an email or when interacting with our coaches)
- We receive about you from third parties (for example, when you sign in via Apple or allow us to access Apple Health app or Health Connect data)
- Automatically when you use our Product (for example, your IP address via cookies or SDK technologies) or when you use our devices (for example, BetterMe Band).
4.1. Data directly provided by you
Identifiers
This may include your name, phone number, email address. You provide us with this information when you register for the Product, purchase our physical products, subscribe to our newsletters, or contact us by any other means.
Onboarding and Product Data
You provide us with this category of information when you register for the Product and/or go through the onboarding process and/or use the Product. This category, in particular, includes:
- General information about you. For example, age, date of birth, gender, etc.
- Your preferences. We may ask you to provide information on your hobbies, interests, risk attitude, fitness level, as well as other information required to improve your leisure finding and planning experience.
Payment Data
To make a purchase via the Website, you need to enter your payment information, such as bank card credentials, payment service (e.g. PayPal) credentials, etc. We may or may not have access to such payment information depending on the service provider processing your payment. Payment gateways, such as PayPal, Stripe, and Braintree, act independently; we receive limited information from them allowing us to recognize and record your subscription status, such as the date, time, and amount of the transaction, the type of payment method used, the payment transaction identification number, and the last four digits of the bank card. Our one-stop shop payment provider acts on our behalf; it collects and otherwise processes your payment data, including bank card credentials, IP address, email, and name, on our behalf. In practice, it shares with us only limited details regarding your payment, such as the date, time, and amount of the transaction, so our employees/contractors cannot view your payment credentials.
Communications Data
- When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of the Product, additional contact information, payment information, identification documents, or other information you may find helpful to resolve your query. We also collect information on the feedback you provide on the customer support experience.
- We will collect and process your feedback should you communicate it to us. Our App contains a feature via which you can provide us with feedback, rate our application, and/or engage in deeper discussions. We will collect and analyze the data you submit to make our Product better. We will also collect and process feedback should you communicate it to us in any other way.
4.2. Data provided by third parties
Apple ID Account
When you sign in with Apple to register an account in the Product, we get personal data from your Apple ID account. This data may include, in particular, your name and verified email address. You may choose to share your real email address or an anonymous one that uses the private email relay service. Apple will show you their detailed privacy information on the sign in with the Apple screen. Find more about signing with Apple here.
Apple Health App (and Apple Motion & Fitness API)
Provided you give express permission on your device, we may receive (read) or/and write (share) data about your activity with/from Health App. In some of our Apps, you may decide to allow us to read (receive) the following information from the Health App: the number of steps, covered distance, weight, and dietary energy, and other data that you chose on the consent screen. If you grant access for us to write data to (share with) Health App, we will transfer to Health App information on your workouts, weight, and dietary energy (calories intake). The pieces of data covered by Health Apps scope will be indicated to you by Apple on their native pop-up screens, which we do not have control of.
Before you decide to share your data with the Health App, we encourage you to review their privacy policy, as your data will be subject to those policies. More information on the Apple Health app can be found here. You can withdraw our access to read/write data from the Health App at any time directly in the Health App.
4.3. Data we collect automatically
Online Activity
We record how you interact with our Product. For example, we log your interactions with certain areas of the interface, the features, and content, workouts you do, the time and duration of your workouts, how often you use the App, how long you are in the app, and your subscription orders.
Device and Geolocation data
We collect data from your mobile device. Examples of such data include: language settings, Internet Protocol address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and Facebook ID. If you consent in certain of our products to share the geolocation data (for example, for you hiking routes), the app may receive this data as well.
Advertising IDs
We collect your Apple Identifier for Advertising (“IDFA”). You can typically reset these numbers through the settings of your device’s operating system (but we do not control this).
Cookies and Similar Tracking Technologies
Our products employ technologies (cookies, SDKs, etc.) to process your data to enhance your user experience, optimize ads, and analyze traffic. These technologies are activated when you interact with our services, visit our website, use our apps, or enable certain features like chats. Disabling these technologies may affect the functionality of certain features, although our products will remain usable.
Furthermore, we and our partners utilize targeting technologies to tailor ads, potentially displaying them to you at relevant moments. When enabled, your interactions with our website or app could result in seeing our ads on social media platforms, assisting us in measuring ad campaign effectiveness. We respect your right to privacy and provide you with the option not to allow data processing that is not required for providing you the services you request. We use, in particular, the following categories of tracking technologies:
- Strictly necessary. Our Products and their features require certain technologies to function properly. These technologies are typically activated when you request our service, for example, when you visit our website or open the app. By utilizing them, we can (i) remember your preferences as you navigate our products, (ii) ensure swift loading of the content you request, (iii) enhance the security of our products, and (iv) enable other functionalities of our products. Moreover, some of these technologies are activated when you enable certain features like chats or request customer support.
- Functional. We use functional technologies to personalize and enhance your experience. By utilizing them, we can remember your choices (for example, custom design settings or storing your language preference for an extended period). Additionally, they provide you with a more consistent user experience by remembering your settings, keeping you logged in for extended periods, or saving your shopping cart selections. If you disable these technologies, some features may not function properly, although you will still be able to use our products.
- Performance. We use performance technologies to process information about how you and others interact with our products. This helps us understand user engagement with our products and features, and identify preferences or dislikes. Some examples include counting visits and identifying traffic sources, understanding which sections or features are most favored, analyzing user preferences to help us decide what new features to build. When you disable performance technologies, we will not receive certain information that we process for analytical purposes.
- Targeting. We, and our partners, use targeting technologies to tailor ads and possibly even display them to you at relevant times. For instance, if these technologies are enabled and you interact with our website or app, you might see ads for our products in your social media feeds. Additionally, they help us measure the effectiveness of advertising campaigns and make advertising more relevant to you. If you decline these targeting technologies, you may see less relevant ads and miss our timely offers. It would also be more challenging for us to measure ad effectiveness.
5. How and Why We Use Your Data. Legal Bases for Processing
All processing of your data must be lawful, i.e. reliant upon one of the lawful bases referenced under applicable law, namely:
- Performance of a contract with you, i.e. provision of the Product as described in our Terms of Use,
- Your consent, i.e. when you provide consent to the processing of particular personal information,
- Our legitimate interests, i.e. when we believe that we can use and/or share your data since we have a legitimate balanced reason to do so,
- Performance of our obligations under the applicable law.
Below you can see described the purposes of our processing (why we process your information) for each lawful basis and the corresponding data categories used in each case.
As mentioned earlier, your user journey may vary depending on whether it is the App or the Website (or both) you have chosen to use. However, the purposes and legal bases for data processing in relation to the Website and the App coincide.
Performance of a contract with you
We will use data:
- To ensure the intended operation of the Product, namely, to maintain your profile in the Product, ensure you have easy access to it, and provide you with the functionality of the Product provided for in the Product descriptions as well as included materials. For example, we use your data to create fitness plans best suited for you.
- For billing purposes, account management, and feature accessibility.
Please note that provision of the information above is necessary for us to provide our Product to you (perform our contract with you). We will not be able to provide the Product without the information listed above. We will also not be able to continue providing the Product if you request data erasure or otherwise restrict our access to such data.
Your consent
We will use data:
- To enable run/walk/ride mapping features, dependent upon location. Precise location data allows us to visualize your route, calculate covered distances within a particular time period, and determine your speed.
Please note that you can withhold your consent or even revoke it at any time if you change your mind. You can do this either via the App settings or by contacting us. Unfortunately, this will also preclude us from providing you with features relying upon your consent.
Our legitimate interest
We will use data:
- BECAUSE it is our interest is to measure the use of our Product and count the people who interact with it, IN ORDER TO analyze the performance of our Product, improve it, and further deliver a better user experience based on analysis of your interaction with the Product (for example: we count users and events for reporting to identify how many users the Product has, which includes metrics like how many unique users the Product has, and then we analyze bugs and fix issues with the Product).
- BECAUSE it is our interest to understand who may be interested in our Product and to offer our Product to new potentially interested audiences as well as remind old users about it, IN ORDER TO assess the effectiveness of our advertising campaigns by understanding which advertisements led you to the Product and whether you finally used the Product or purchased it/some of its features.
- BECAUSE we believe the provision of presumably relevant information will be a plus in addition to the provision of the Product functionality, IN ORDER TO communicate with you in various ways, e.g.: (1) to send you technical notices, updates, and security alerts; (2) to send reminders to your smartphone or web browser via in-App messages and in-App and web push notifications; (3) to send promotional communications, such as product updates, offers, discounts, and to provide news and information that we think will be of interest to you (you can opt out of any of our promotional communications anytime as described in your privacy rights section).
- BECAUSE it is in our interest to assist our users with any inquiries or requests, IN ORDER TO provide customer support/ request processing to the customer support team, which includes, for example: (1) responding when you request our help such as assisting with your account login or verification process; (2) addressing your comments and questions.
- BECAUSE (1) it is in our interest to respond to complaints and prevent and address fraud, unauthorized use of the Product, violations of our Terms of Use and/or other policies, or other harmful or illegal activity; (2) it is in our interest to seek legal advice and protect ourselves (including our rights, personnel, property, or products), and our users or others, including as part of investigations or regulatory inquiries and litigation or other disputes, IN ORDER TO (1) defend ourselves from prospective legal claims, litigation, or other disputes, including in relation to violations of the Terms of Use, Privacy Notice, Pricing Policy, and/or Refund Policy; (2) ensure the safety, security, and integrity of the Product. To provide information to the authorities upon request.
- BECAUSE it is in our interest to eliminate disruptions, maintain system security, and detect and track inadmissible access and access attempts, IN ORDER TO identify disruptions and maintain Product security, including the detection and tracking of inadmissible access attempts and access to our servers.
Performance of our obligations under the law
We will use data:
- According to applicable tax and accounting laws, we may need to report your payments to conduct any necessary statutory reports/withdrawals.
- In order to comply with applicable laws, we may need to authenticate you, i.e. collect your identification information.
- According to applicable law, we need to understand whether you allow the processing of your data, push notifications, marketing communications, and similar activities.
- To provide information to authorities upon request
Automated processing of your data
We do not use your data to make decisions based solely on automated processing that would create legal or comparably significant effects.
6. Cookies and Similar Technologies, Your Choices
Cookies (“Cookies” or “Cookie”) are small text files that are placed on your device while you browse our Website. They help us remember/recognize some of your actions or choices during Website use for various purposes. Sometimes, they help us track you through websites and devices to understand the effectiveness of our ads. We use similar technologies (“Similar Technologies”) which are technically different but serve the same purpose of remembering/recognizing your actions during App or Website use. Similar Technologies include:
- Pixels/Web beacons/Tags - code snippets added to our Website, for example, to create a tiny graphic. We usually use pixels that are dependent on cookies so your Cookie choices may limit the performance of pixels.
- Local storage - a property that allows us to save information in your web browser with no expiration date (even after the browser window is closed).
Who sets Cookies or Similar Technologies on our Website
There are two main types of Cookies and Similar Technologies that we can set:
- First-party Cookies and Similar Technologies: these Cookies and Similar Technologies are placed and read by us directly;
- Third-party Cookies: these Cookies are not set by us, but by our partners, like payment service providers (e.g., PayPal or Braintree) or advertising networks.
We recommend checking Section 7 of this Privacy Notice to understand with whom we cooperate while using Cookies and Similar Technologies.
Why and how we use Cookies and Similar Technologies
We use Cookies and Similar Technologies for a number of reasons, such as:
- protecting your account,
- saving your onboarding experience so that you can return to exactly where you left off,
- analyzing Website performance,
- advertising our Products,
- assessing advertising campaign effectiveness, and
- generally trying to make your experience with us better.
The Cookies and Similar Technologies we use generally fall into one of the following categories, whereas each category description allows us to understand why those Cookies and Similar Technologies are necessary.
Strictly Necessary Cookies and Similar Technologies
These Cookies and Similar Technologies are necessary for the Website to function and cannot be switched off in our systems.
They are set out in response to actions you make, mainly in order to remember your choices, including cookie preferences, onboarding completion status and values, and login data. If you block strictly necessary Cookies, some parts of the Website will not work.
Performance (Analytics) Cookies
These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how the user moves across the Website.
Functional (Preference) Cookies
Preference Cookies are used to remember your preferences and to recognize you when you return to our Product.
If you do not allow these Cookies then some or all of the below services may not function properly.
Targeting (Tracking) Cookies and Similar Technologies
We and our service providers (advertising networks) use Cookies and Similar Technologies to direct our ads to you through targeted advertisements for our Product on other sites you visit and to measure your engagement with those ads.
These Cookies and Similar Technologies may be used by those advertising networks to build a profile of your interests and show you relevant ads on other sites.
Your Cookie choices
Most browsers allow you to manage how Cookies are set and used as you’re browsing, and to clear Cookies and browsing data. Typically, such information can be found under the browser’s ‘Help’, ‘Preferences’, or ‘Options’ menus. Also, your browser may have settings allowing you to manage Cookies on a site-by-site basis as well as provide for incognito mode.
- Cookie settings in Chrome
- Cookie settings in Firefox
- Cookie settings in Safari - iOS
- Cookie settings in Safari - macOS
- Cookie settings in Opera
Should you wish to change your previously provided to us Cookie-related choices, you can:
- Reject all non-essential cookies; or
- Reset cookie settings (you can configure your choices via the cookie banner upon your next visit).
Your Similar Technologies choices
Most mobile devices and applications allow you to manage how other technologies, such as unique identifiers used to identify a browser, app, or device, are set and used. For example, the Advertising ID on Android devices or Apple’s Advertising Identifier can be managed in your device’s settings, while app-specific identifiers may typically be managed in the app’s settings.
Opt out of Personalized Advertising
You can visit the below sites to opt out of personalized advertising in general, including regarding our Website:
- Digital Advertising Alliance (DAA);
- European Interactive Digital Advertising Alliance (EDAA);
- Australian Digital Advertising Alliance (ADAA);
- Network Advertising Initiative (NAI);
You can also opt out of advertising provided by particular networks both in the App and on the Website:
- Google Ad Settings/Ad Personalisation
- Facebook Ad Settings
- Instagram Opt-Out Instruction
- Tik-Tok Opt-Out Instruction
- Twitter Opt-Out Instruction
- Pinterest Opt-Out Instruction
- Outbrain opt out on desktop and mobile web (Section 3 -> Outbrain User Types, including Opt Out Options)
- Taboola Access to Data and Opt-Out Tool
Please note that if you opt out of personalized advertising, you will still see advertisements – they will just not be tailored to your interests. Also note that deleting browser Cookies may remove the Cookie preferences you already made, so you may need to opt out again in the future.
Finally, you can exercise your preferences and opt out of personalized advertisements with regard to your mobile devices (smartphones, tablets) by:
- updating your mobile device settings:
- IOS devices: Settings -> Privacy -> Tracking -> Allow Apps to Request to Track (uncheck);
- Android Devices -> Settings -> Google -> Ads -> Opt Out of Ads Personalization.
Do Not Track
"Do Not Track" is a preference you can set in your web browser to let the websites you visit know that you do not want them collecting information about you. The Website does not currently respond to a "Do Not Track" or similar signal.
7. Personal Data Transfers
7.1. Data Transfers by Both the Website and the App
As we mentioned earlier, this Privacy Notice is aimed at describing data use in relation to the Product. Below, we explain with whom we share your personal data from the Product, i.e. both the Website and the App.
7.1.1. Third-party service providers
Cloud storage providers
Amazon Web Services (Amazon Web Services EMEA SARL, 352 2789 0057, 38 Avenue John F. Kennedy, L-1855, Luxembourg). We use Amazon Web Services, which is a hosting and backend service provided by Amazon, for personal data hosting and enabling our Product to operate and be distributed to its users. You may read more on Amazon’s security practices on its website.
Product monitoring service providers
Grafana (Grafana Labs, 29 Broadway, 31st Floor, Penthouse, New York, NY 10006, USA. ). Grafana provides us with tools to visualise, monitor, and analyse metrics and logs from our systems. With Grafana we can build dashboards, monitor performance, detect issues and improve reliability of our infrastructure.
Kibana (Elastic N.V. Keizersgracht 281, 1016 ED Amsterdam, Netherlands; principal office address 800 West El Camino Real, Mountain View, CA 94040, USA). Kibana helps us provide data-search, analytics, monitoring and visualization capabilities. This service enables us to store, search, and analyze logs, metrics or other data from our systems; build dashboards; monitor performance; detect and investigate issues; and improve the reliability, observability and security of our Product.
Email verification service providers
ZeroBounce (Hertza L.L.C., 10 E. Yanonali St, Santa Barbara, CA 93101, USA). ZeroBounce helps us verify the validity of email addresses provided by users. This service allows us to reduce invalid or fraudulent sign-ups, maintain the quality of our contact lists, and ensure that important communication related to the Product is delivered successfully.
Data analytics providers
Google Analytics / Google Analytics for Firebase (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). Google Analytics / Google Analytics for Firebase are product analytics tools provided by Google, which help us to analyze the Product data and understand our users to optimize the Product performance.
Mobile Measurement Partner (MMP)
Singular (Singular Labs, Inc., 1111B S Governors Ave STE 25765, Dover, DE 19904, USA.). Singular helps us understand, in particular, how users find our Product (for example, which advertiser delivered an ad that led you to our Product). Singular also provides us with different analytics tools that enable us to research, analyze, and make your use of the Product better.
AppsFlyer Ltd., Israel. We use AppsFlyer as our mobile attribution and analytics provider. AppsFlyer processes device identifiers (such as IDFA), IP address, attribution data (including source, campaign and timestamps), and in-app event data to measure campaign effectiveness and prevent fraud.
Communication services providers
Zendesk (Zendesk, 989 Market st, San Francisco, CA 94103). We engage Zendesk to make our FAQ self-service available to you in App and on Website.
SendPulse (SendPulse Inc, 220 E 23rd St #401, New York, NY 10010, USA.). SendPulse helps us send and manage email, SMS, web push and other communication to our users or subscribers. With SendPulse, we can deliver newsletters, transactional emails or notifications, manage subscription lists, and communicate with our audience reliably.
Mailchimp (The Rocket Science Group, LLC d/b/a Mailchimp, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.). Mailchimp enables us to send email newsletters, marketing campaigns or updates to our users or subscribers. Using Mailchimp, we manage mailing lists, track email delivery/open rates, and optimize communication — helping us keep subscribers informed and engaged.
Marketing service providers
We use the services of third-party advertising platforms, for example, Instagram, Facebook, and Snapchat, which allows us to show targeted campaigns and messages to users within their platforms based on the user’s behaviour. To put it plainly, we provide information about you that will allow advertising platforms to locate you in their database and information that you performed a desirable action, such as making a purchase.
This allows an advertising network to understand which people are interested in our Product as well as to display advertisements of the Product to users who will most likely want it.
Please note that most advertising networks act as separate controllers or co-controllers of your data in full or in part, which means that such controllers decide whether to use the transferred data for their own purposes, e.g. providing you with advertisements of other providers similar to our Product. You can learn more about the data processing practices of such companies in their respective privacy policies:
- Facebook https://www.facebook.com/privacy/policy/
- Instagram https://help.instagram.com/155833707900388
- Snapchat https://snap.com/en-US/privacy/privacy-policy
We do not share any health & wellness information with advertising networks.
Should you wish to opt out of personalized advertising, please explore the options described in Section 6 above.
7.1.2. Health Apps
You may decide to allow us to write data to (share with) Health App, we will transfer to Health App information on your workouts, weight, and dietary energy (calories intake).
7.1.3. Law enforcement agencies and other public authorities
We may use and disclose personal data to enforce our Terms of Use to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by applicable law.
7.2. Third parties as part of a merger or acquisition
As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
7.3. Affiliates
We may share your personal information with our partner organizations that are part of our corporate group – these are companies that are owned by, own, or are jointly-owned with us. These partner organizations will use the information in ways that align with this Privacy Notice, ensuring that your privacy is respected and protected across all our affiliated services within our fitness and wellness group.
7.4. International data transfers
Please note that in the course of doing business, we transfer your personal data outside of EU/EEA countries (if you are located outside of EU/EEA countries, we may transfer your personal data to other jurisdictions). For example, some of our service providers are located in the United States of America.
We shall implement measures as established under applicable law to ensure data transfers are protected as required. When a recipient is located in one of the jurisdictions listed on the official website of the European Commission here, the appropriate safeguard is the corresponding adequacy decision of the Commission. Where no such adequacy decision is present, we rely on the so-called Standard Contractual Clauses (see more about them here), along with a thorough analysis of the law of the destination country to safeguard your data and your rights.
8. Retention of Your Personal Data
We keep your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless further retention is required under applicable law.
You can request to terminate your account and delete your data at any time. We treat such requests as a termination of your contract with us and as a revocation of your consent(s). We will accommodate such requests and terminate any data processing under respective legal bases.
Please note that certain data can be retained even after your deletion request. That may be the case where processing is based upon our legitimate interest. For example, we may keep information on purchases in order to protect our rights in a legal action. Such storage is not indefinite and is limited to such data's usefulness and achieving our legitimate goals. As described in the Your Privacy Rights and How to Exercise Them section, you may object to our legitimate interests. If you wish to do so, please indicate this specifically in your message to us.
We may also keep data if deletion is not technically possible (for example, because your personal information has been stored in backup archives). We will securely store your personal information and isolate it from any further processing until deletion is possible.
The same applies to cases where we are obliged to retain your data under applicable law (e.g. accounting and tax laws). In the event of such retention, we will ensure via technical and organizational means that such data is not used for conflicting purposes, for example, advertising to you.
9. Changes to this Privacy Notice
We may change this Privacy Notice from time to time by posting those changes directly on this webpage. Please make sure to review this Privacy Notice regularly. Should the change be major, we will try our best to draw your attention to it, e.g. via a pop-up or email. By continuing to use our Product, you acknowledge you have read and understood the most up-to-date Privacy Notice.
Reviews, comments and use of other interactive areas
We appreciate hearing from you. Please be aware that by providing your Content to or through the Services, be it via email, posting via any Mia Day synchronisation product, via the services and applications of others, or otherwise, including any of your Content that is transmitted to your Mia Day account by virtue of any Mia Day product or service, reviews, questions, photographs or videos, comments, suggestions, ideas or the like contained in any of your Content, you grant Mia Day a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:
- Host, use, reproduce, modify, run, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Content of yours throughout the world in any media, now known or hereafter devised;
- Make your Content available to the rest of the world and to let others do the same;
- To provide, promote, and improve the Services and to make your Content shared on the Services available to other companies, organisations or individuals for the syndication, broadcast, distribution, promotion or publication of such Content of yours on other media and services, subject to our Privacy Policy and this Agreement; and
- Use the name and/or trademark that you submit in connection with such Content of yours.
You acknowledge that Mia Day may choose to provide attribution of your Content at our discretion. You further grant Mia Day the right to pursue at law any person or entity that violates your or Mia Day rights in your Content by a breach of this Agreement. You acknowledge and agree that your Content is non-confidential and non-proprietary. You affirm, represent, and warrant that you own or have the necessary licenses, rights (including copyright and other proprietary rights), consents, and permissions to publish and otherwise use (and for Mia Day to publish and otherwise use) your Content as authorised under this Agreement.
If it is determined that you retain moral rights (including rights of attribution or integrity) in your Content, you hereby declare that, to the extent permitted by applicable law:
- You do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto;
- You have no objection to the publication, use, modification, deletion and exploitation of your Content by Mia Day or their licensees, successors and assigns;
- You forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of your Content; and
- You forever release Mia Day and their licensees, successors and assigns, from any claims that you could otherwise assert against Mia Day by virtue of any such moral rights.
Note that any feedback and other suggestions you provide may be used at any time and we are under no obligation to keep them confidential.
The Services may contain discussion forums, bulletin boards, review services, travel feeds or other forums in which you may post your Content, such as reviews of travel experiences, messages, materials or other items ("Interactive Areas"). If Mia Day provides such Interactive Areas on the websites, you are solely responsible for your use of such Interactive Areas and use them at your own risk. Mia Day does not guarantee any confidentiality with respect to any of your Content you provide to the Services or in any Interactive Area. To the extent that any entity that is one of Mia Day provides any form of private communication channel between Customers, you agree that such entity(ies) may monitor the substance of such communications in order to help safeguard our community and the Services. You understand that Mia Day does not edit or control the user messages posted to or distributed through the Services, including through any chat rooms, bulletin boards or other communications forums, and will not be in any way responsible or liable for such messaging. In particular, Mia Day does not edit or control users’ Content that appears on the websites. Mia Day nevertheless reserves the right to remove without notice any such messaging or other Content from the Services, where they believe in good faith that such Content breaches this Agreement or otherwise believe the removal is reasonably necessary to safeguard the rights of Mia Day and/or other users of the Services. Should you disagree with the removal of your Content from the websites, you may contact Mia Day using the Help Center to make your objections. By using any Interactive Areas, you expressly agree only to submit Content of yours that complies with ’s published guidelines, as are in force at the time of submission and made available to you by Mia Day. You expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Services any Content of yours that:
- Is false, unlawful, misleading, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing (or advocates harassment of another person), threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
- Is patently offensive to the online community, such as that which promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
- Would constitute, encourage, promote or provide instructions for conduct of an illegal activity, a criminal offense, give rise to civil liability, violate the rights of any party in any country of the world, or that would otherwise create liability or violate any local, state, national or international law;
- Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
- May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. In particular, content that promotes an illegal or unauthorised copy of another’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacturer-installed copy-protect devices, or providing pirated music or links to pirated music files;
- Constitutes mass mailings or “spamming”, “junk mail”, “chain letters” or “pyramid schemes”;
- Impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Mia Day;
- Is private information of any third party, including, without limitation, addresses, phone numbers, email addresses, social security numbers and credit card numbers. Note that an individual’s surname (family name) may be posted to our websites, but only where express permission of the identified individual has been secured beforehand;
- Contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
- Include or are intended to facilitate viruses, corrupted data or other harmful, disruptive or destructive files;
- Is unrelated to the topic of the Interactive Area(s) in which such Content is posted; or
- In the sole judgment of Mia Day, violates the previous subsections herein, violates Mia Day’s related guidelines as made available to you by Mia Day, is objectionable, restricts or inhibits any other person from using or enjoying the Interactive Areas or any other aspect of the Services, or may expose any of Mia Day or their users to any harm or liability of any type.
Mia Day takes no responsibility and assume no liability for any Content posted, stored, transmitted or uploaded to the Services by you (in the case of your Content) or any third party (in the case of any and all Content more generally), or for any loss or damage thereto, nor are Mia Day liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, Mia Day is not liable for any statements, representations or any other Content provided by its users (including you as to your Content) in the websites or any other forum. Although Mia Day has no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, Mia Day reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any Content posted or stored on the Services at any time and for any reason, or to have such actions performed by third parties on their behalf, and you are solely responsible for creating backup copies of and replacing any Content you post or otherwise submit to us or store on the Services at your sole cost and expense.
Any use of the Interactive Areas or other aspects of the Services in violation of the foregoing violates the terms of this Agreement and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Services more generally.
Booking with third-party suppliers through Mia Day
Mia Day offers you the ability to search for, select, and book travel reservations with third-party suppliers without leaving the Services.
By booking via the websites, you acknowledge that you accept the practices described in this Agreement. In addition, you warrant, either in your individual capacity or as a Business Representative, that you are 13 years of age or older, that you possess the legal authority to enter into this Agreement and use the Services (including Mia Day’s booking facilitation services) in accordance with this Agreement, and that all information you supply is true and accurate. You further agree that you will use Mia Day’ booking facilitation services only to make legitimate reservations for you or others for whom you are legally authorised to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have his or her account terminated.
AS A USER OF THE SERVICES, INCLUDING MIA DAY’S BOOKING FACILITATION SERVICES, YOU UNDERSTAND AND AGREE THAT: (1) MIA DAY WILL NOT HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORISED TRANSACTIONS MADE USING YOUR PASSWORD OR ACCOUNT; AND (2) THE UNAUTHORISED USE OF YOUR PASSWORD OR ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO MIA DAY, ITS CORPORATE AFFILIATES AND/OR OTHERS.
When you book a reservation facilitated by Mia Day, your payment information will be collected and transmitted to the supplier to complete the transaction, as described in his Agreement. Please note that the supplier, not Mia Day, is responsible for processing your payment and fulfilling your reservation.
Mia Day will not interfere with reservations arbitrarily, but reserve the right to withdraw booking facilitation services because of certain extenuating circumstances, such as when a reservation is no longer available or when we have reasonable cause to suspect that a reservation request may be fraudulent. Mia Day also reserves the right to take steps to verify your identity to process your reservation request.
In the unlikely event that a reservation is available when you place an order but becomes unavailable prior to check-in, your sole remedy will be to contact the supplier to make alternative arrangements or to cancel your reservation.
Mia Day is not a travel agency and does not provide or own transportation services, accommodations, restaurants, tours, activities or experiences. Although Mia Day displays information about properties owned by third-party suppliers and facilitates reservations with certain suppliers on or through Mia Day’s websites, such actions do not in any way imply, suggest, or constitute Mia Day’s sponsorship or approval of third-party suppliers, or any affiliation between Mia Day and third-party suppliers. Although you may rate and review particular transportation services, accommodations, restaurants, tours, activities or experiences based on their own experiences, Mia Day does not endorse or recommend the products or services of any third-party suppliers, save that Mia Day does issue certain business awards that are based on the reviews posted by you. Mia Day does not endorse any Content posted, submitted or otherwise provided by any user or business, or any opinion, recommendation, or advice expressed therein, and Mia Day expressly disclaims any and all liability in connection with such Content. You agree that Mia Day is not responsible for the accuracy or completeness of information they obtain from third-party suppliers and display on the Services.
If you book a reservation with a third-party supplier, then in addition to this Agreement, you agree to review and be bound by the supplier’s terms and conditions of purchase and website use, privacy policy, and any other rules or policies related to the supplier’s site or property. Your interactions with third-party suppliers are at your own risk. Mia Day will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.
The Services may link you to supplier sites or other sites that Mia Day does not operate or control.
International travel
When you book international travel reservations with third-party suppliers or plan international trips using the Services, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. Mia Day accepts no liability for travelers who are refused entry onto a flight or into any country because of the traveler’s failure to carry the travel documents required by any airline, authority, or country, including countries the traveler may just be passing through en route to his or her destination.
It is also your responsibility to consult your physician for current recommendations on vaccinations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Mia Day urges travelers to investigate and review travel prohibitions, warnings, announcements and advisories issued by their own governments and destination country governments prior to booking travel to international destinations.
BY LISTING INFORMATION RELEVANT TO TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, MIA DAY DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Liability disclaimer
PLEASE READ THIS SECTION CAREFULLY.
THIS SECTION LIMITS MIA DAY’S LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THE SERVICES. IF YOU DO NOT UNDERSTAND THE TERMS IN THIS SECTION OR ELSEWHERE IN THIS AGREEMENT, PLEASE CONSULT A LAWYER FOR CLARIFICATION BEFORE ACCESSING OR USING THE SERVICES.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON OR OTHERWISE PROVIDED VIA THE SERVICES MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING RESERVATION AVAILABILITY AND PRICING ERRORS. MIA DAY DOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIMS ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE ACCOMMODATION, EXPERIENCES, AIR, CRUISE, RESTAURANT OR ANY OTHER TRAVEL PRODUCTS DISPLAYED ON THE SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, LIST OF ACCOMODATION, EXPERIENCE, AIR, CRUISE, RESTAURANT OR OTHER TRAVEL PRODUCT AMENITIES, GENERAL PRODUCT DESCRIPTIONS, REVIEWS AND RATINGS, ETC.). IN ADDITION, MIA DAY EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS ON THE SERVICES AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE.
MIA DAY MAKES NO REPRESENTATIONS OF ANY KIND ABOUT THE SUITABILITY OF THE SERVICES, INCLUDING THE INFORMATION CONTAINED ON ITS WEBSITES OR ANY PORTION THEREOF, FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICE OFFERINGS ON ITS WEBSITES OR OTHERWISE THROUGH THE SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICE OFFERINGS BY MIA DAY, NOTWITHSTANDING ANY AWARDS DISTRIBUTED BASED ON USER REVIEWS. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICE OFFERINGS MADE AVAILABLE BY OR THROUGH THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MIA DAY DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS OF ANY KIND THAT THE SERVICES, ITS SERVERS OR ANY DATA (INCLUDING EMAIL) SENT FROM MIA DAY, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, MIA DAY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND THE SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OR TERMS OF ANY KIND AS TO OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET POSSESSION AND NON-INFRINGEMENT.
MIA DAY ALSO EXPRESSLY DISCLAIMS ANY WARRANTY, REPRESENTATION, OR OTHER TERM OF ANY KIND AS TO THE ACCURACY OR PROPRIETARY CHARACTER OF THE CONTENT AVAILABLE BY AND THROUGH THE SERVICES.
THE THIRD PARTY SUPPLIERS PROVIDING ANY SERVICES ON OR THROUGH MIA DAY SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF MIA DAY. MIA DAY IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. MIA DAY HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND ITS DIRECT CONTROL, AND IT HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
SUBJECT TO THE FOREGOING, YOU USE THE SERVICES AT YOUR OWN RISK AND IN NO EVENT SHALL MIA DAY (OR ITS OFFICERS, DIRECTORS AND/OR EMPLOYEES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION OF ANY TYPE ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THE SERVICES (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON REVIEWS AND OPINIONS APPEARING ON OR THROUGH THE SERVICES; ANY VIRUSES, BUGS, TROJAN HORSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THE SERVICES (INCLUDING, BUT NOT LIMITED TO ANY MIA DAY COMPANIES’ SYNCRONIZATION PRODUCT); PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR USE OF THE SERVICES’ SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THE SERVICES) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF MIA DAY OR ITS CORPORATE AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If Mia Day is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services, then Mia Day’s liability will in no event exceed, in the aggregate, the greater of (a) the transaction fees paid to Mia Day for the transaction(s) on or through the Services giving rise to the claim, or (b) one-hundred Swiss francs (CHF 100.00).
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Mia Day.
THESE TERMS AND CONDITIONS AND FOREGOING LIABILITY DISCLAIMER DO NOT AFFECT MANDATORY LEGAL RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, FOR EXAMPLE UNDER CONSUMER PROTECTION LAWS IN PLACE IN CERTAIN COUNTRIES.
IF THE LAW OF THE COUNTRY WHERE YOU LIVE DOES NOT ALLOW ANY PARTICULAR LIMITATION OR EXCLUSION OF LIABILITY PROVIDED FOR IN THIS CLAUSE, THAT LIMITATION WILL NOT APPLY. THE LIABILITY DISCLAIMER WILL OTHERWISE APPLY TO THE MAXIMUM EXTENT ALLOWED BY YOUR LOCAL LAW.
Indemnification
You agree to defend and indemnify Mia Day and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- Your breach of this Agreement or the documents referenced herein;
- Your violation of any law or the rights of a third party; or
- Your use of the Services, including Mia Day’s websites.
Links to third-party sites
The Services may contain hyperlinks to websites operated by parties other than Mia Day. Such hyperlinks are provided for your reference only. Mia Day does not control such websites and is not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this or any other website) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Mia Day’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such third party websites or apps or any association with their operators.
In some cases, you may be asked by a third party site or app to link your Mia Day account profile to a profile on another third party site. You are responsible for deciding if you choose to do so, it is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site or app) at any time. If you do choose to link your Mia Day account to a third party site or app, the third party site or app will be able to access the information you have stored on your Mia Day account, including information regarding other users with whom you share information. You should read the terms and conditions and privacy policy of the third party sites and apps that you visit as they have rules and permissions about how they use your information that may differ from the Services, including our websites. We encourage you to review these third party sites and apps and to use them at your own risk.
Software as part of Services; Additional mobile licenses
Software from the Services may be subject to export controls. By using the Services, you represent and warrant that you are not located in, under the control of, or a national or resident of any such relevant country or on any such relevant list.
As noted above, the Services include software, which at times may be referred to as “apps”. Any software that is made available to download from the Services ("Software") is the copyrighted work of Mia Day or other party as identified. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software. You may not install or use any Software that is accompanied by or includes a license agreement unless you first agree to the terms of such license agreement. For any Software made available for download by way of the Services and which is not accompanied by a license agreement, we hereby grant to you, the user, a limited, personal, non transferable license to use the Software for viewing and otherwise using the Services in accordance with this Agreement’s terms and conditions (including those policies referenced herein) and for no other purpose.
Please note that the Software, including, without limitation, all HTML, XML, Java code and Active X controls contained in the Services, is owned or licensed by Mia Day, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
Portions of Mia Day mobile software may use copyrighted material, the use of which Mia Day acknowledges. In addition, there are specific terms that apply to use of certain Mia Day mobile applications. For more information on this matter, visit our Help Center.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT OR THIS AGREEMENT (AS APPLICABLE).
Copyright and trademark notices
Mia Day, the Mia Day logo and all other product or service names or slogans displayed on the Services are registered and/or common law trademarks of Mia Day and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Mia Day or the applicable trademark holder. In addition, the look and feel of the Services, including our websites, as well as all page headers, custom graphics, button icons and scripts related to same, is the service mark, trademark and/or trade dress of Mia Day and may not be copied, imitated or used, in whole or in part, without the prior written permission of Mia Day. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Services are the property of their respective owners. Except to the extent noted elsewhere in this Agreement, reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Mia Day.
All rights reserved. Mia Day is not responsible for content on websites operated by parties other than Mia Day.
Notice and take-down policy for illegal content
If you have any complaints or objections to Content, including user messages posted on the Services, or if you believe that material or content posted on the Services infringes a copyright that you hold, please contact us immediately. Once we receive your request, we will respond to valid and properly substantiated complaints by making all reasonable efforts to remove manifestly illegal content within a reasonable time.
Modifications to the Services. Termination
Mia Day may change, add or delete these terms and conditions of this Agreement or any portion thereof from time to time in its sole discretion where we deem it necessary for legal, general regulatory and technical purposes, or due to changes in the Services provided or nature or layout of Services. Thereafter, you expressly agree to be bound by the terms and conditions of this Agreement as amended.
Mia Day may change, suspend or discontinue any aspect of the Services at any time, including availability of any of the Services’ features, databases or Content. Mia Day may also impose limits or otherwise restrict your access to all or parts of the Services without notice or liability for technical or security reasons, to prevent against unauthorised access, loss of, or destruction of data or where Mia Day and/or its corporate affiliates consider(s) in its/their sole discretion that you are in breach of any provision of this Agreement or of any law or regulation and where Mia Day and/or its corporate affiliates decide to discontinue providing any aspect of the Services.
YOUR CONTINUED USE OF THE SERVICES NOW, OR FOLLOWING THE POSTING OF ANY SUCH NOTICE OF ANY CHANGES, WILL INDICATE ACCEPTANCE BY YOU OF SUCH MODIFICATIONS.
Mia Day may terminate this Agreement with you at any time, without advance notice, where it believes in good faith that you have breached this Agreement or otherwise believes that termination is reasonably necessary to safeguard the rights of Mia Day and/or other users of the Services. That means that we may stop providing you with Services.
Jurisdiction and governing law
This website is owned and controlled by Complete Fun Limited, a limited liability company incorporated under the Cyprus laws. This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of Cyprus. You hereby consent to the exclusive jurisdiction and venue of courts in Cyprus and stipulate to the fairness and convenience of proceedings in such courts for all disputes, both contractual and non-contractual, arising out of or relating to the use of the Services by you or any third party. You agree that all claims you may have against Mia Day arising from or relating to the Services must be heard and resolved in a court of competent subject matter jurisdiction located in Cyprus. Use of the Services is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. Nothing in this clause shall limit the right of Mia Day to take proceedings against you in any other court, or courts, of competent jurisdiction. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction – in particular, if you are using the Services as a consumer - and this cannot be excluded by contract and will not be governed by the United Nations Conventions on Contracts for the International Sale of Goods, if otherwise applicable. If you use the Services as a consumer, and not as a business or Business Representative, you may be entitled to bring claims against Mia Day in the courts of your country of residence. This clause shall otherwise apply to the maximum extent allowed in your country or residence.
Currency converter
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes may not be updated on a daily basis. The information supplied is believed to be accurate, but Mia Day does not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorise the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
General provisions
We reserve the right to reclaim any username, account name, nickname, handle or any other user identifier for any reason without liability to you.
You agree that no joint venture, agency, partnership, or employment relationship exists between you and Mia Day and/or its corporate affiliates as a result of this Agreement or use of the Services.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Services or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in this Agreement shall continue in effect.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Mia Day with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Mia Day with respect to the Services. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any termination of this Agreement shall be survived by all sections of this Agreement except “Introduction“, “Links to third-party sites“ and “Currency converter“.
The terms and conditions of this Agreement are available in the language of Mia Day websites and/or apps on which Services may be accessed.
The websites and/or apps on which Services may be accessed may not always be updated on a periodic or regular basis and consequently are not required to register as an editorial product under any relevant law.
Fictitious names of companies, products, people, characters, and/or data mentioned in, on or through the Services are not intended to represent any real individual, company, product, or event.
Nothing in this Agreement shall be deemed to confer any third-party rights or benefits, save that Mia Day’s corporate affiliates shall be deemed express third party beneficiaries of this Agreement.
You are prohibited from transferring any of your rights or obligations under this Agreement to anyone else without our consent.
Any rights not expressly granted herein are reserved.
Service help
For answers to your questions or ways to contact us, visit our Help Center.
Please note that Mia Day does not accept legal notices or service of legal process by any means other than hard copy post delivered to Mia Day’s registered address. For the avoidance of doubt and without limitation, we therefore do not accept notices or legal service deposited upon any of our affiliates or subsidiaries.
© 2026 Complete Fun Limited. All rights reserved Last updated 1 May 2025